Privacy Policy

Team Smartfix (ABN 61 630 629 659) values and respects the privacy of the people we deal with. Smartfix Multi-Trade & Services is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations.

This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

The personal information we collect about you may include:

• Name
• Mailing or street address
• Email address
• Contact number

How do we collect your personal information and how do we use it?

This Personal Information is obtained in many ways including correspondence, by telephone, by email, via our website https://teamsmartfix.com.au/, marketing EDMs and TDMs, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or unsubscribing in said marketing emails and texts received.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Direct Marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods.

You may opt-out of receiving marketing communications from us at any time by “unsubscribe” in said email or “REMOVE” in texts from our SMS number 0483 939 720, or by contacting us directly at [email protected].

Sensitive information

Under certain circumstances, Team Smartfix may need to collect sensitive information about you. This might include any information or opinion about your racial or ethnic origin, political opinions, political association, religious or philosophical beliefs, membership of a trade union or other professional body, sexual preferences, criminal record, or health information.

If we collect your sensitive information, we will do so only with your consent, if it is necessary to prevent a serious and imminent threat to life or health, or as otherwise required or authorised by law, and we take appropriate measures to protect the security of this information.

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

Maintaining the Accuracy of Your Personal Information

At Smartfix, we prioritise keeping your personal information accurate and up to date. We take reasonable measures to ensure the information we hold is complete, correct, and current. If you notice that any of your details are outdated or inaccurate, please notify us at your earliest convenience. This allows us to update our records promptly and continue delivering quality service tailored to your needs.

Links to third party sites

Team Smartfix website(s) may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers / websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Policy updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]

Phone: (08) 9407 2942

SMS: 0483 939 720