Customer case study: Why Our 5-star reviews speak for us

Trust matters in every trade

In Perth, finding a tradie who’s not just available but reliable is everything. When it comes to your home, you want a team you can trust to turn up, do the job right, and clean up after. That’s where reviews matter, and Smartfix is proud to have over 4,000 five-star reviews from Perth locals backing the quality of our multi-trade services.

From same-day plumbing and electrical call-outs to full home repairs, it’s our customer experiences that define who we are. This article explores why so many homeowners call us Perth’s trusted five-star trade team, and why that reputation is earned.

What do Perth customers say about Smartfix?

Certain themes show up again and again in our reviews. From clean, courteous tradies to honest quoting and fast solutions, our reputation is built on real results and professional service.

Here’s what Perth customers consistently say about Smartfix:

• Fast response times with same-day or next-day bookings
• Trades who show up on time and leave no mess
• Clear communication and honest advice
• Work completed properly the first time

Had a great experience with Smartfix for our kitchen renovation. Tom the sparky was great! He came out same day, and was clear, consultative, and genuinely focused on what we needed. The whole process was smooth, and we’re thrilled with the result.

Tom. M

Review highlights by trade

Smartfix delivers results across all trades through our in-house team. Here’s what customers have shared about each service.

Electrical Services
Our licensed electricians are trusted for switchboard upgrades, lighting installs and safety checks.

I got 14 Oyster lights and 1 exhaust fan (for a guest toilet + new switch for it). I blinked and it was already finished! Great company to deal with: Super fast, efficient, friendly and by far, the best value electrician I was quoted for, for this job! (And I got 5 quotes). I will definitely use them again when I need more work done in the near future…2 thumbs up 👍👍

Tom. L

Explore Electrical services

Plumbing Services

Customers trust us for hot water system repairs, blocked drains and emergency help when needed most.

My experience with Smartfix has been pleasant – everyone I’ve come in contact with have been amazing!!!
I needed a new kitchen tap due to my water taking forever to heat up and from the very beginning of booking someone to come and look at the issue to the final product being installed, I am satisfied…Arrived on time, they were super quick and very informative on the info I needed to be aware of. Both were super chill and easy to talk to and they were happy to assist with any questions I had. Happy with my new tap! Highly recommend Smartfix ☺️☺️ the customer service is elite!

Courtney. C

Explore Plumbing services

Property Maintenance

Our painters, tilers and plasterers are praised for quality finishes and smooth project handling.

We found an ad for Smartfix after contacting a few tilers who did not return our calls. I messaged them (Smartfix)on a Sunday they contacted me on the Monday and had a plumber, Jacob, here on the Tuesday and a tiler, Craig here on the Wednesday. He worked for the next three days straight removing the old tiles and laying the new ones. I had trouble picking and sourcing tiles and a new toilet so worked with Jamie via phone who found different colours and styles and helped me decide. After waiting a few days for the tiles to set Jacob was back on the Tuesday to install the new toilet. So from beginning to end the whole process took 10 days. All rubbish was removed and they left everything clean and tidy. The contact I had with Jim and other staff was excellent, their message system kept us up to date and everyone arrived at the times stated. I cannot fault their service and would definitely recommend and use again.

Ray. B

Explore Renovations & Property Maintenance services

Why Smartfix gets reviewed

We’ve built a reputation through systems that support consistency and care. Behind the scenes, we operate differently:

• No subcontractors, our in-house trades work as one team
• No separate bookings for each trade, we coordinate everything
• Lifetime workmanship guarantee on all services
• Clear quoting, communication, and follow-up

Colin the Chameleon says:
We don’t blend in. We stand out by being fast, clean, and consistent.

Not Just stars, real stories that matter

Some stories stand out and show the real impact of good service.

Always willing to go the extra step
One customer shared how our team went beyond the standard electrical job. After installing a new power point in their storeroom, the electrician offered to move their freezer for them, something not on the work order but done to make life easier.

“It’s very hard to find a company with staff who are efficient, friendly, and go out of their way to help. I definitely recommend them if you need any jobs done around the house.”

Christene. D

Taking the time to explain
When a homeowner needed urgent electrical work, our team arrived early and got straight to it. John and Tom replaced the main power board, traced a complex circuit fault, and made sure everything was safe before leaving.

What stood out most was their communication. They took the time to explain each step, ensuring the customer understood what was being done and why.

“They replaced the main power board and traced our fault. Both were very informative and explained everything they were doing. Would highly recommend both of these guys and also your company.”

Sharon. N

Perth’s trusted multi-trade services by Smartfix

Smartfix is the smart choice for Perth homeowners needing help with electrical, plumbing, painting, ceilings, or full renovations. All work is carried out by our licensed team, with one point of contact and no call-out fee during standard hours.

• 4,000+ five-star reviews from Perth locals
• Fast, professional service with real follow-up
• Lifetime workmanship guarantee
• All trades handled in-house for a seamless experience

Contact Smartfix or Book Online today to see why we’re Perth’s trusted multi-trade service.

Conclusion

Great reviews don’t happen by accident. They happen because the service is consistent and the result speaks for itself. With over 4,000 five-star reviews, Smartfix is proud to be the trusted trade team for Perth homes.

Looking for help with your next project or emergency? Contact us or book online today.