A lifetime guarantee on our workmanship

Built to be trusted

Our commitment to quality

We understand that customers want confidence after the job is done. One of the biggest worries with trade services is whether the business will still stand behind the work if something goes wrong later.

With more than 8 years of experience supporting Perth homes and 4,000+ customer reviews, Smartfix has built trust through consistent service, careful workmanship and reliable support after the job is complete. We do not treat each booking as a one-off job. We stand behind the work we complete, so customers can feel confident in the long-term quality of their installation, repair or service.

Our lifetime workmanship guarantee is part of that commitment. If an issue is confirmed to be caused by our workmanship, we will return, assess it and make it right at no cost to you.

To keep this guarantee active, we require that the relevant areas of the home are serviced once per year. This includes switchboard testing, smoke alarm testing and air conditioning servicing where applicable. Regular servicing helps protect your home, keeps important systems working safely and gives our team the chance to identify small issues before they become bigger problems.

Workmanship we stand behind

What’s covered

Our lifetime workmanship guarantee applies to Smartfix workmanship across our services. If a confirmed issue is caused by the way our team completed the work, we will return and rectify it at no cost to you, as long as the work has not been altered by an external party.

Our workmanship guarantee covers issues such as:

• Loose or unstable work: Work that becomes loose, unstable or incorrectly secured because of our workmanship.
• Incorrect installation: Fitting, fixing, connection or placement issues caused by the way our team completed the work.
• Visible workmanship defects: Poor finishing or visible defects caused by the way the work was completed.
• Recurring faults: A fault that returns because the original Smartfix workmanship did not meet the required standard.
• Required rectification: Repairs, replacement or rectification needed because of a confirmed Smartfix workmanship defect.
• Safety or performance issues: Issues directly caused by the quality of our labour.
• Agreed scope issues: Work that does not meet the agreed scope or expected workmanship standard.